Returns & Exchanges
At Sophie Bille Brahe, we strive for excellence in every piece; however, if you are not entirely satisfied, you may return your jewelry within 14 days of receipt for a full refund. Please ensure all items remain in their original, unworn condition with all protective packaging and certificates intact.
Initiate Your Return
Contact our concierge team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Place the jewelry in its original velvet box and secure it within the shipping carton, ensuring all original documentation and diamond certificates are included.
Secure Shipment
Affix the provided prepaid shipping label to your package and schedule a collection or drop it off at an authorized courier location.
Inspection and Refund
Once our workshop verifies the condition of the piece, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing